fake names

we give fake names to some of the employees. we outsource, so a lot of the names sound very authentic to the country where they live. to make them sound more "american," they're assigned fake names. they're now a customer service army of tom's, harry's, and jane's. 

this feels racist. i enter their real name in a database. and then in a field next to that, i enter their "pseudonym." that's the term we throw around when referring to their fake names. they're not being given fake names, they're being given "pseudonyms." and i guess this is cuz outsourcing pisses customers off or cuz some customers don't like having to speak to foreigners. so we try and pull a quick one on them at the sake of the employee they'll have to deal with to get their customer service issue resolved.

my mom gave me my name. i'm fucking josh. there's no way i'd wanna ever be called anything else. that's who i am. and anyone who doesn't like it can fuck off. that's sincerely how i feel. i can't imagine what it's like to lie about your own name... all so you don't piss off some douchebag customer who thinks he's too good to speak to someone with any accent but his own.

giving people fake names is racist. and it's only being done so we don't piss off racist people. it's meta-racism. and if a company is so concerned with not pissing off the racist part of their customer base, why outsource in the first place? 

outsourcing saves a lot of money. i'm sure executives high five over the numbers in board room meetings behind closed doors. if outsourcing is such a great fix, then own that shit. don't steamroll over the culture of others just so you don't have to deal with the bad press. 

i feel awful every time i process a new "pseudonym" at work. there's one more person who's just trying to make ends meet. for eight hours a day they have to pretend to be someone they're not. all so we can keep our customers with racist tendencies satisfied.